Refund/Exchange Policy
We offer a Money Back Guarantee That our products ship free of manufacturing defects. Please call customer service at 877-53-LEARN, in advance to
obtain an RMA number (Return Merchandise Authorization) within 30 days
of purchase date.
Return merchandise with a RMA number to :
Learntosee.com
(print RMA number Here)
3235 Monier Cir #1
Rancho Cordova, CA 95742
NOTE: Returns sent with no RMA number, or mailed to our warehouse will be returned to sender or sent back sender's expense.
Please submit any cancellation via email to [email protected] or call on our business phone at 877-53-LEARN during normal business hours (8am-4pm PST).
Email cancellations must contain the following: First name, last name,
order number, and email address. This information must be identical to
the information originally submitted on your order. Please provide
contact information so that we may contact you if we have questions in
regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order,
providing your order has not been charged and/or shipped out. In the
event that a cancellation was submitted (via email or phone), and your
order was shipped out after, we will gladly refund the complete balance
charged including shipping. However, if the cancellation was documented
as received after the order was shipped, we will refund the merchandise
total less shipping.
Warranty Policy
Shipping Costs: Customer
assumes all costs in shipping to us, and we assume the cost in shipping
back to the customer. All replacement products are shipped FedEx Ground
unless a rush is requested. The cost of such a shipping upgrade is to be
paid by the customer prior to shipment.
Warranty Procedure: Please contact our Help Desk at [email protected] <mailto:[email protected]>
or call 877-53-LEARN first to determine whether the item is indeed
defective before shipping. Then make an online return merchandise
authorization (RMA) request. See Return Policy for more details.
90-Day Warranty: All products
(unless specifically stated otherwise), carry an implied,
industry-standard 90-Day warranty against defects due to manufacturing
or failure. Warranty does not include any use of the product that does
not fall into the designed use of the product as intended by the
manufacturer.
Out of Stock Policy
The
most important thing to keep in mind when ordering is that our stock
balances fluctuate throughout the day with sales demand and stock that
we receive from the manufacturer. Items are constantly being sold and
our stock is constantly being replenished. If the item is identified as
"Out of Stock", we can special order the item for you and ship it as
soon as we get it. Most "Out of Stock" items ship within 2 weeks.
Just because the item you ordered is NOT identified as out-of-stock does
not necessarily mean that it will be in-stock at the moment you order
it. We will notify you if the item you ordered is out-of-stock. We first
try to reply via email and give you 3 days to reply. If we have not
heard from you we will then try to call you at the numbers you provide
with your order. Be sure to give us your current email address and phone
number.
